Information we collect
We collect information you choose to provide when you request a quote, submit an inquiry, contact us by email or WhatsApp, or otherwise communicate with Luxient. This may include your name, company, email address, telephone number, country or region, product interests, project requirements and message content.
Our website and security providers may also process limited technical information such as IP address, browser type, device information, requested pages, timestamps and security signals needed to deliver and protect the website.
How we use information
We use personal information to respond to inquiries, prepare product or partnership discussions, provide requested information, maintain business correspondence, secure the website, diagnose technical issues and meet applicable legal obligations.
Where applicable, we rely on your consent, steps taken at your request before entering a business relationship, our legitimate interest in operating and protecting a B2B website, or another lawful basis permitted by applicable law.
Service providers and international processing
We use service providers to operate the website and communications, including Sanity for content management, Cloudflare for delivery and security, Zoho for business email, Cloudflare Turnstile for spam prevention, and WhatsApp or YouTube when you choose to use or load those services. These providers process information under their own terms and privacy practices.
Luxient website operations are coordinated from Guangzhou, Guangdong, China. Information submitted from another country or region may therefore be processed across borders, subject to applicable safeguards and legal requirements.
Retention and security
We retain inquiry and business correspondence only for as long as reasonably necessary for the purposes described above, including follow-up, record keeping, dispute prevention and legal compliance. Retention may vary according to the nature of the inquiry and applicable requirements.
We use reasonable administrative and technical measures intended to protect personal information. No online transmission or storage system can be guaranteed completely secure.
Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, withdrawal of consent or a copy of certain personal information. These rights may be subject to legal exceptions.
To make a privacy request, email info@luxientaesthetics.com. We may need to verify your identity before completing a request.
Updates and contact
We may update this policy when our website, service providers or legal obligations change. The current effective date shown on this page identifies the current version.
Privacy questions may be sent to info@luxientaesthetics.com. Luxient website operations are based in Guangzhou, Guangdong, China.