Frequently asked questions

Tell us about your market, customer profile, intended services and the type of equipment you are considering. Luxient can use that information to discuss relevant product options with you.

Compare the intended professional application, core functions, technical specifications, operating requirements, consumables, documentation and support needs. The right priorities will depend on your market and business model.

The appropriate route depends on whether you are sourcing equipment for your own locations, building a regional distribution portfolio or developing products under your own brand. Share your intended market and business model so the discussion can begin in the right direction.

Private Label generally applies your brand identity to an existing product. OEM usually involves producing to agreed product or branding requirements, while ODM may include broader product development or design input. The exact scope must be defined for each project.

A project starts with your target market, product direction, branding needs, expected quantity and required documentation. Luxient then reviews the requirements with you before the product scope, commercial terms, samples, production and delivery arrangements are confirmed.

Send the product or category you are interested in, destination market, expected quantity, intended use and any branding or customization requirements. If some details are not yet decided, share what you know and the remaining points can be clarified during the inquiry.

Delivery arrangements depend on the product, quantity, customization requirements, destination and shipping method. The applicable option and estimated timing are confirmed as part of the quotation and order discussion.

Documentation requirements vary by product and destination market. Tell us which documents your business, importer or local market requires, and Luxient will confirm what is available for the products under discussion.

Warranty terms can vary by product and order arrangement. The applicable coverage, period and exclusions should be confirmed in the quotation or order documentation before purchase.

Support arrangements depend on the equipment and the agreed order terms. Tell us about your installation, training and ongoing technical-support requirements during the inquiry so the available support can be confirmed in advance.

For an equipment issue, provide the product model, order details, serial information when available, and clear photos or videos of the issue. Luxient can then review the case and confirm the appropriate next step under the applicable service terms.